What happened? We were charged $225 for our troubles and when I phoned to discuss our options further (4 weeks ago) I was informed someone would return my call...nil call has been received. Do not buy any if there products you will regret it. Very busy with all of the growth and fun to see people and teams working together. Their Customer Service is horrible. These heaters are recommended for families who need more than what the basic models from the V series offer.Like the RL94 models, RL75 offers the Circ-Logic recirculation technology, for faster hot water delivery, isolatio… I just want to enquire about warranty on product, so they have any idea about this type of problem and this kind of fault will be covered under warranty. Write a Review "Rinnai Customer Service" 1.0 rating. Your response will be removed from the review – this cannot be undone. Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. Throw your money out the window. Learn how to enable cookies. We at Rinnai, are dedicated to providing nothing but the best quality service to our customers. There are a lot of positive features that will impress you while you are using the product. Bought a water heater in November - Got broken in December, Rinnai won't stand by their warranty for flat-plate water heating solar panel, Brought new heater gas, wouldn't start,Rang, If you wish that your prior post be removed, submit a notarized letter. Good outlook. The national average of non-white Executives is approximately 11% and Senior Leaders 13%. Today we had a chance to take a close look at the Rinnai RL94i tankless water heater. Benefits of Rinnai Tankless Water Heaters. Dear Reviewer, Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. They are number one in the world for a reason. Reviews from Rinnai America Corporation employees about Rinnai America Corporation culture, salaries, benefits, work-life balance, management, job security, and more. My company installed 11 of ur tankless water heaters and when I need assistance for a faulty one u hang up. This is a quick review of the two Rinnai Continuous flow gas hot water systems. The microchip in the heater was out of order. I worked as a Customer Service Rep. The 9.4: 50lbs… Systems do not support business requirements Rinnai Tankless Water Heater Reviews Rinnai Company is one of the foremost companies of USA in selling water heaters. We are processing your message. The temperature range of it is 98 degrees F … Quote Job - 236813 The property which I bought has Rinnai electric hot water installed. There was small issue with hot water system that it works only at night time. The best Rinnai tankless water heater review comes from the voices of customers themselves. Considering the complete review and after testing the heater, it is evident that we have liked the whole features and performance of the Rinnai RUC98iN Ultra Series Natural Gas tankless water heater. The company conducted its first 'engagement survey' in late 2016 and received tremendous scores, well above average. Lying customer service, defective product, unskilled technicians. Tankless Water heater failed within 7 years and they will not do a thing about it. Fun environment and company cares about employees. The lady that booked the service call has stated that there is seven year warranty, another lady says that I have to pay while the technicians arrive, another lays states that as per their record technician has already come and fixed the problem. Very Unsatisfied. Review #1058448 is a subjective opinion of poster. Here’s Exactly What to Write to Get Top Dollar, How To Follow Up After an Interview (With Templates! Review #1501933 is a subjective opinion of poster. Tremendous culture. Both the V65IN and RU199IN do well on that front. Glassdoor has 27 Rinnai America reviews submitted anonymously by Rinnai America employees. Original review posted by user Feb 08, 2018, I want rinnai to know that you when you hire an *** like "tech support charlie" who refuses to do basic ground work over the phone for a technician in the field, servicing his products. Read employee reviews and ratings on Glassdoor to decide if Rinnai America is right for you. Leadership does not follow cultural beliefs in actions, I have been working at Rinnai America full-time for more than a year. High-end units like the Rinnai Ruc98i run a premium price tag due to their implementation of many top-quality components and enhanced lifespan. Worst and rude customer service staff at Rinnai 1st Care. Great group of people with a big growth opportunity in front of them. Rinnai America can attest that this statement is not factual. The worst pile a junk on the market. I purchased it with a guaranteed delivery date. Rinnai RUC98iN Ultra Series Tankless Water Heater. Rinnai tankless water heaters have a lot to offer if you’re planning to purchase and install a new heater in your home. Or drop us a message via our Enquiry Form. Additionally, in many other parts of our business, we have promoted or given tremendous development opportunities to several diverse groups of people throughout the organization. What can we help you with? You can only succeed in this company if you are a white male. I will take this to consumer affair and ask them how they are forcefully charging general enquiries and how companies are allowed to operate when they do not abide warranty conditions. They don't want to know about problem. I have been working at Rinnai America full-time. I worked from the moment I walked in the door until I left EVERYDAY! 2 person shower at same time at 2 bathroom without any problems. ", "do not buy get a tank heater". Some functions are too lean to operate effectively We use genuine spare parts and carry a range of the most commonly used components. The Rinnai Infinity 26 and the Rinnai B26 or Builders models. Showing 1-5 of 31 reviews. Review #1087588 is a subjective opinion of poster. Quietness of the fan scores high in user reviews One user reported that the inside of their house was a mere 55 degrees before using the Rinnai FC824P, but within 10 minutes of the unit being turned they had been able to turn the temperature down because it got too hot, so that’s a pretty big vote for the Rinnai FC824P. Do you have something to say about Rinnai? I spent 15 minutes on the phone just to be hung up on. You do not stand behind your product. Rinnai Overview Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews. I will be sure to let as many supply houses and fellow plumbers know about your subpar tech support. As there is no extension tank, the water is only heated as and when required. Reviews from RINNAI employees about RINNAI culture, salaries, benefits, work-life balance, management, job security, and more. Rinnai ranks 50 of 321 in Heating, Cooling and Air Conditioning category. Lots going on now so sometimes long hours but manager is good about recognizing this and being flexible, Employee appreciation days, beautiful surroundings. Not sure if Rinnai is a real good product company or just bogus fooling Australian people by their extensive commercial voice recorded matter over their phone while I try call customer service number. Rinnai ranks 46 of 326 in Heating, Cooling and Air Conditioning category. Rather than company calling me, a 3rd party vendor called confirming that warranty is there and they will bill service charges to Rinnai not to me. Benefits are good, Leadership has little awareness of the critical functions You also have to be liked by the CEO otherwise no matter how hard you work it won’t matter. Customer service members are over worked and needs more members to provide excellent customer service experience. Customers praised the device for providing a reliable and plentiful supply of hot water. ", "Get ahold of tech support they know their products. This is a relatively small organization that is growing quickly so there are the challenges that come with fast growth. The street value of … The product is good quality and it’s the best in the category. The first thing you should know about the Rinnai RL94iN/RL 75iN is that it comes with two flow rates, 9.4 gallons per minute and 7.5 gallons per minute respectively. Kindly allow 3 business days for a response. The name Rinnai to me is equal to the word quality. Latest review: Just replace the old 170L hot water system by Rinnai B26. Company is growing faster then the systems in place to do the job right, your always trying to put a band-aid on things. Rinnai customer service is a pile a lying, fraudulent thieves. Find helpful customer reviews and review ratings for Rinnai EX38CTWP /Propane /38k BTU, EX38CTWP-Propane/White at Amazon.com. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Growing company with lots of great people. ", "Get ahold of tech support they know their products. They are both Rinnai’s after all. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. They also try to tell you they are going to replace my water tank with another one and its been a month im still waiting for this tank i was promised. Review #1140120 is a subjective opinion of poster. Review #1175905 is a subjective opinion of poster. Leaders and managers ask for feedback. Rinnai Hot Water Systems Review A global brand for hot water supply, Rinnai has been operating for close to a century, with more than 40 of those years in Australia. 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. Rinnai’s split system range includes; J Series, C Series, D Series, Q Series, G Series and Inverter Cassette. The service case for burst solar collectors is pending since 6th July 2017 and several calls were made to obtain status of case. But when it comes to features, these three stand out. Our Executive Leadership team is composed of 40% non-white and our expanded leadership team is 32% non-white. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Review #1176655 is a subjective opinion of poster. I attempted to purchase a Rinnai combo gas boiler unit for about 3 weeks. Across the organization, Rinnai America has representation of 41% non-white employees and 34% women. You may have noticed that, in the chart above, the top Rinnai heaters are all natural gas or propane. Employees have helped create new 'cultural beliefs' and are transparently connected to company objectives and results - we can see the impact of our contributions. Input Range 8,200 - 21,500 BTU/hr Rinnai Water heater Reviews. On 2 there is no assistance so I pressed 1. Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. Price and Warranty. Larger homes will need the former; smaller homes might only require the latter. Strong vision and culture that leadership demonstrates and lives. Rinnai America can attest that this statement is not factual. Now I have got recovery letter from Rinnai and threatening me that non payment of $195 will be reported to Veda. I have had discussions with Rinnai about fact that flat plate solar water heating unit, installed on roof, has cracked. Rinnai Service Centre (HQ) Rinnai (M) Sdn Bhd. I called Lowes and was told Rinnai was backordered another 2 weeks. Electric heaters are not represented. Answer is : due to smart meter it works during off peak hours. In an effort to get some sort of resolution from Rinnai, I wrote them through their company website detailing my issues with the original water heater. All our factories are ISO 9001 or ISO 14001 certified. In the very beginning of call I mentioned that I have heard your all type of service charges are paid and I am not interested in them. All Rinnai tankless water heaters have common qualities. The national average of non-white employees in the workforce is approximately 22% and about 47% women. Dear Reviewer, It's more entertaining The Rinnai Ruc98i features a 95% energy efficiency rating, which is more than enough to qualify it for an EnergyStar regulatory certification from the US EPA. How to Answer: What Are Your Strengths and Weaknesses? All they do is lie and make up *** back and forth. These units reach a capacity of up to 13.4 kW. Rinnai America Corporation is an equal opportunity employer and proudly recruits, develops, and rewards top talent, regardless of race, gender, or any other protected class. I bought a Rinnai V65EP in 2/2017. Welcome to our service page. It is so new that instructions for wifi controller do not cover it. Pissed Consumer © 2021 All What is your customer experience with Rinnai? Any professional company will prefer to answer my query on the spot with their experience rather than sending electrician which I never asked for. The V65IN receives a ranking of 4.3 stars out of 5.0. ), 7 of the Best Situational Interview Questions. So the question is raised, is one better then the other? Keep saying their contractor is not reachable or sometimes they say spares are awaited, while I ask for the contractor details so that atleast I can also try contact them, I am being told that I am shouting at them, all they can do is just update case matter to their contractor and nothing more can be done. In fact, a quick search for Rinnai electric tankless heater reviews will show you that Rinnai does not, and never has, produced … Maintenance was the issue plate rinnai service review water Heating unit, installed on roof, has.... Well above average has improved greatly of the past 2 years had a culture of inclusiveness Rinnai! 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